How can we help?
Browse the questions below — most answers are here. If you can't find what you're looking for, just get in touch and we'll get back to you quickly.
Getting started
No password needed — we use magic links. Just enter your email address on the sign-in page and we'll send you a one-click link that logs you straight in. You can also sign in with your Google account if you prefer.
After signing in, head to the Route Alerts dashboard and tap "Add route". Type in your start point and destination (any address or postcode in England), give the route a name like "Airport run" or "Client pickup", and hit Save. We'll start watching that corridor for roadworks immediately.
Membership includes unlimited saved routes. If you need to swap one out, you can delete and recreate routes at any time.
Yes. On the route creation map you can drag the route line to make it follow a different road — useful if you always take a specific back road, for example. On desktop, hover over the route and drag. On mobile, tap "Adjust route" to enter edit mode, then tap points on the map to thread the route through them.
As soon as your route is saved we start monitoring it. If there are works starting tomorrow you'll receive an evening digest that same night. Emergency or urgent works that appear during the day trigger an immediate email, so there's no waiting period.
Alerts & notifications
We send two kinds of email. An evening digest lands each night with a summary of all roadworks due to start on your routes the following day — so you can plan ahead. If new emergency or urgent works are published during the day that affect your routes, we'll send an immediate alert as soon as we see them.
These are works classified by the promoter (the council or utility company) as emergency or immediate-risk in Street Manager. Think burst water mains, gas leaks, or urgent highway repairs. They can appear with very little notice, which is exactly why we send an immediate alert rather than waiting for the evening digest.
We reflect status updates from Street Manager as quickly as we receive them. If works are cancelled or completed before the planned end date, they'll disappear from your dashboard automatically — no stale alerts about things that are already done.
We aim to be genuinely useful, not noisy. The evening digest rolls everything up into a single email, and immediate alerts are reserved for emergency works only. If a quiet week means no works on your routes, you won't hear from us — silence is good news.
Yes. Notification preferences are managed from your dashboard. You can disable the evening digest if you only want immediate alerts for emergencies, or adjust settings per route.
Routes & coverage
We cover England through the Department for Transport's Street Manager system and National Highways for motorways and trunk roads. Scotland is covered through the Scottish Road Works Register — browse live town maps from our Scotland road closures and roadworks hubs, or plot a route alert through any Scottish commute. Wales and Northern Ireland use different systems and are not yet covered.
We match roadworks to your saved route using the actual road IDs (USRNs — Unique Street Reference Numbers) from Street Manager, cross-referenced with the corridor along your route on the map. We also include a small buffer around junctions and bends, so we don't miss works that sit just off your line but would still affect your journey.
We show the latest information published by the promoter in Street Manager. We don't assume a job has started or finished just because a proposed date passes — we wait for the promoter to confirm the actual status. Dates do sometimes slip; when they change, your dashboard and the next digest will reflect the update.
Yes. We include motorway and trunk road closures from National Highways alongside local road data from the Department for Transport. On your dashboard, near-me page, and road closures pages, motorway works appear with a blue NH badge so you can easily distinguish them. Route alerts and evening digests include motorway closures too, so if your commute includes a stretch of motorway, you'll be covered.
It happens occasionally, and there are a few reasons it might. The works could have been an emergency that appeared with no prior notice. The promoter (the council or utility company) might have submitted incomplete or late data to Street Manager — this is more common than you'd think. Or it could simply be something in our system that needs a tweak. Whatever the reason, if you spot something that should have flagged and didn't, please let us know via email or the chat widget. Tell us the road and approximate date and we'll look into it.
This one's on us to be upfront about. Roadworks Radar builds its picture from event notifications sent through Street Manager — things like a permit being granted, work starting, or a status change. If a road closure was already in place before we started receiving data, we may have missed the original notification and have no record of it. This means very long-standing closures — ones that have been there for many months — might not appear, even if they're still very much live. It's a known gap that should close over time as our dataset matures. In the meantime, for closures that have been in place a long time, your local council's website is the most reliable check.
It depends on the type of closure. Planned event road closures — marathons, festivals, parades — can sometimes appear when the council publishes them through Street Manager as an activity, though many councils still don't. Ad-hoc closures — flooding, emergency diversions, or short-notice council decisions — often never enter Street Manager, so they may not appear here. For anything urgent or hyper-local, your council website or social channels are still the fastest check.
Yes. All roadworks data comes directly from the UK Department for Transport's Street Manager — the official system that councils and utility companies are required to use when notifying about works on public roads. We don't invent, modify, or delay the data.
Account & billing
Sign in with your email or Google account, choose monthly or yearly membership, and you can start plotting routes and setting up alerts straight away.
Yes. Route alerts and saved routes are available with an active membership, which you can set up when you sign up.
You keep access until the end of the billing period you've already paid for. Your saved routes stay on your account, so you can subscribe again whenever you're ready.
Membership starts at £2/month, or £20/year with two months free — unlimited saved routes, the full dashboard, evening digest, instant alerts for emergency works, and priority support. We'll always give existing users advance notice of any price changes.
Absolutely. Cancel from your account settings whenever you like. You'll keep access for the remainder of the period you've already paid for — we don't cut you off the moment you cancel.
We'd love to hear from you — especially while things are still fresh. Drop us an email at support@roadworksradar.uk or use the chat widget. Tell us what you like, what confused you, what you wish it did. Every message gets read.